This project intends to provide design recommendations for food delivery to condominium residents.
Currently, food delivery has become an essential service during the COVID in Canada. In GTA, based on our observations, part of condos do not allow the delivery person to enter into the building due to health concerns. While, the rise of food delivery causes several issues to condominium residents:
Hence, the project intended to design a secure and touchless digital food locker system to help the condominium residents who have demand for ordering food deliveries online with different safety concerns during the pick-up process.
In terms of defining the design requirements and recommendations, our group conducted a contextual inquiry and a participatory design with four participants who live in a condominium and order food through food delivery apps. From the perspective of the usability test, our group ran two focus groups to improve the product through respondents’ perspectives and needs.
Based on the data we gathered from these three research methods, our final recommendation is a digital food locker system that is located outside of the condo lobby's security door. Also, the food locker system is hands-free, so users can use their own mobile devices to operate the system. The food locker system aims on offering the user a flexible time for picking up, building a private and secure space for storing the order, and reducing the probability of infection.